Policies
Contents
Return Policy
Ordering Guidelines
Payment Methods
Shipping
Order Cancellations
Web Terms of Use
Return Policy
1. We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that samples cannot be returned, refunded, or exchanged.
2. Returns authorized beyond the two week period will be assessed a 20% restocking fee.
3. If an error has been made on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the Consumer. Please submit orders in writing whenever possible.
4. All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.
5. All products must be returned in saleable condition. Partially used products will not be credited.
[Back to Top]
Ordering Guidelines
1. You may place your order on-line, or by phone at +91-971-158-7515
2. All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed.
3. Due to the volatile nature of the essential oils market, price commitment is made on the placement of order only. We shall do our best to keep our website updated on a daily basis.
4. We have no minimums.
5. Any changes made to your order after it has been confirmed will result with a $10 administration fee being applied due of the need for manual reprocessing. If the order has already been completed and you wish to add five or more items, the addition may need to be considered a new order with all applicable guidelines. Similarly, should you wish one or more items removed after the order has been packed, a restocking fee will be applied to cover the cost of removing the item(s) and repacking the order. The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Please ensure all orders are accurate prior to finalizing in order to avoid this.
[Back to Top]
Payment Methods
1. All orders must be paid in advance of shipping.
2. We accept Visa, MasterCard, American Express, Discover, Pay Pal, Certified Cheque, Money Order, Direct Bank Transfer, and Wire Transfer.
Note: Wire Transfers must be made WITHOUT COST TO THE BENEFICIARY.
[Back to Top]
Shipping
1. Moksha offers the lowest shipping rates to its customers across the globe due to our large shipping volumes. However, for orders under US$ 50.00, we charge an additional US$ 20.00 as small package shipping, processing and administrative charges.
2. Moksha takes no responsibility for any loss, damages, or delays that may occur during shipping. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
3. Alternative shipping method are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following:
• Customers using their own shipping account
• Customers using their own courier
• Customers arranging for a third party to facilitate shipping.
4. Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we aren\'t held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer\'s credit card.
Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.
For more information, please contact us at +91-971-158-7515, or we can be reached through email at info@mokshalifestyle.com
[Back to Top]
Order cancellations
Because our orders are processed so quickly, orders cancelled after they have been filled will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours.
[Back to Top]
Website Terms of Use
Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy.
The information on the Moksha Lifestyle Products Website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by Moksha Lifestyle Products as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Moksha Lifestyle Products, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
The liability of Moksha Lifestyle Products is limited to the value of the goods and does not include any consequential loss. Moksha Lifestyle Products shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.[testing]
[Back to Top]
